Privacy & Management of Personal Data

Introduction and scope

Playslot7 operates online gambling platforms and related services. This Privacy Policy describes how We collect, use, store, disclose, and transfer Personal Data in connection with Our Sites and Services. It applies to all individuals who interact with Playslot7, including customers, website visitors, and support contacts. The data controller for Playslot7’s Sites and Services is Playslot7; any processing of Personal Data is performed in accordance with applicable data protection laws. We may update this Policy from time to time; material changes will be communicated on the Sites and will become effective on posting unless the law requires a different notice period.

What Personal Data We Collect

• Information You Provide Directly: during account registration, verification, AML checks, deposits and withdrawals, support requests, or other communications, including your name, postal address, email, date of birth, payment details, government-issued identifiers, and self-exclusion status.
• Automatically Collected Information: technical and usage data such as IP address, device type, operating system, browser type, timestamps, pages visited, referral sources, and error logs. We collect this information through cookies and similar tracking technologies to understand How You use Our Sites and to improve Our Services.
• Transaction and Account Activity: records of deposits, wagers, bets, withdrawals, winnings, refunds, fees, and the status of each transaction, as well as account history and activity patterns used for service delivery and compliance.
• Information from Third Parties: data obtained from payment processors, identity verification providers, regulators, or other trusted partners to verify identity, prevent fraud, and meet regulatory obligations.

How We Use Your Personal Data

• Operation and Provision of Services: establish and maintain your account, process bets and payments, and provide the features you request. Legal basis: Contractual Necessity.
• Identity Verification and Eligibility: verify age, geographic location, identity, and self-exclusion status to ensure compliance with licensing and responsible gaming requirements. Legal basis: Contractual Necessity, Legitimate Interests.
• Compliance with Legal Obligations: AML, anti-fraud measures, recordkeeping, tax, and licensing obligations. Legal basis: Legal Obligation.
• Customer Support: respond to inquiries, troubleshoot issues, and maintain service quality. Legal basis: Contractual Necessity, Legitimate Interests.
• Security and Fraud Prevention: monitor for suspicious activity, protect user and platform integrity, and report as required by law. Legal basis: Legal Obligation, Legitimate Interests, Contractual Necessity.
• Site and Service Improvement: conduct analytics, test new features, and optimize performance. Legal basis: Legitimate Interests.
• Communications: operational communications, security notifications, and, where permitted by law and with your consent or legitimate interests, marketing messages. Legal basis: Contractual Necessity, Legitimate Interests, Consent (where required).

Legal Bases for Processing Personal Data

• Contractual Necessity: to perform our obligations under the user agreement and to provide the Services.
• Legal Obligation: to comply with applicable laws and regulatory requirements (e.g., AML, licensing, financial reporting).
• Legitimate Interests: for purposes including security, fraud prevention, operational efficiency, and network integrity, provided these interests are not overridden by Your rights.
• Consent: where required for direct marketing or specific processing activities, you may withdraw consent at any time.

Sharing of Personal Data

• Group Companies: within the Playslot7 corporate group as necessary to operate the Services.
• Service Providers and Partners: third‑party processors that assist with payments, hosting, identity verification, fraud prevention, analytics, and customer support. We require those parties to provide equivalent safeguards for Your data.
• Regulators and Law Enforcement: when required by law or to enforce our rights or to protect Users and the platform.
• Other with Consent: with Your consent or at Your direction, or as permitted by law.

International Transfers and Safeguards

Your Personal Data may be transferred to and processed in countries outside Your jurisdiction. In such cases, Playslot7 implements appropriate safeguards, including contractual measures designed to protect data in accordance with applicable data protection laws and to ensure a level of protection equivalent to that required domestically.

Security of Personal Data

• Data in Transit: transmissions between You and Our Sites are encrypted using industry-standard TLS encryption (256-bit keys).
• Data at Rest: data stored on Our servers is encrypted, and keys are managed to restrict access to authorized personnel only.
• Access Controls: least-privilege and role-based access to Personal Data for employees, contractors, and agents who require it to perform their duties.
• Monitoring and Incident Response: continuous monitoring for anomalies and a formal process to investigate and remediate potential security incidents.
• Physical Security: data centers maintain strict physical security controls and are subject to routine audits.

Data Retention

• Account Data: retained for as long as your account remains active and for up to five years after the last contact or as required by law, whichever is longer.
• Extended Retention: to prevent fraud, comply with legal obligations (e.g., AML, tax), resolve disputes, and ensure continuity of the Services.

Your Rights and Choices

• Right of Access: request a copy of the Personal Data We hold about You, in a machine-readable format where feasible.
• Right to Correction: request correction of inaccurate or incomplete data.
• Right to Erasure: request deletion of Personal Data, subject to legal obligations or overriding legitimate interests.
• Right to Restriction: request processing restrictions in certain circumstances.
• Right to Object: object to processing based on legitimate interests, subject to overriding reasons for processing.
• Right to Withdraw Consent: withdraw previously given consent, where processing is consent-based.
• Right to Direct Marketing Opt-Out: opt out of direct marketing communications by following the unsubscribe mechanism or contacting privacy.
• Right to Data Portability: obtain Your data in a structured, commonly used, machine-readable format where available.
• Right to Lodge a Complaint: file a complaint with Your local data protection authority if You believe Our processing is unlawful.

To exercise Your rights, use Your account settings where available or contact Our privacy team at [email protected]. Identity verification may be required before fulfilling certain requests.

Cookies and Tracking Technologies

We and Our service providers use cookies and similar technologies to operate the Site, remember login details, tailor Your experience, and analyze usage. Cookies may be essential for core functionality, or used for performance analytics and marketing purposes. You can manage cookie preferences through Your browser settings or our consent management tools; note that disabling non-essential cookies may affect certain features or services.

Changes to This Policy

We may update this Policy to reflect changes in Our practices or applicable law. When material changes occur, We will provide notice on the Sites and update the “Last Updated” date. Continued use of the Sites after such changes constitutes Your acceptance of the revised Policy.

Data Protection Officer and Contact Information

Playslot7 has appointed a Data Protection Officer to oversee data protection compliance. To exercise Your rights, obtain more information, or raise concerns, contact privacy at playslot7.com or write to the designated address below. For supervisory inquiries, You may refer Your questions to Your local data protection authority.